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All orders ship in plain, unmarked boxes. Billing shows as “LX Tech Corp”.
We ship to 120+ countries with plain packaging, no branding, and full tracking from warehouse to door.
| Region | Method | Time | Cost |
|---|---|---|---|
| United States | Express | 3–5 days | Free over $99 |
| United Kingdom | Express | 1–2 days | Free over $99 |
| EU (Mainland) | DHL Express | 3–5 days | Free over $99 |
| Canada | DHL Express | 3–5 days | Free over $99 |
| Australia | DHL Express | 4–6 days | Free over $99 |
| Asia Pacific | DHL Express | 4–7 days | Free over $99 |
| Rest of World | DHL Express | 5–10 days | Free over $149 |
Every LUXE order is shipped in a plain, unmarked box with no product description or branding on the outside. The return address shows "LX Tech Corp" — not LUXE. Even your courier won't know what's inside.
Once your order ships, you'll receive an email with a tracking link. You can also view live tracking in your account dashboard.
For orders under $150, we cover any customs fees. For larger orders to certain countries, you may be responsible for local import duties. We label all items as "personal massagers" to minimize customs scrutiny.
If your package hasn't arrived within 10 business days of the estimated delivery date, contact our support team and we'll investigate immediately. If your package arrives damaged, we'll replace it free of charge.