Free discreet worldwide shipping on every doll · 14-day returns on unused dolls · No fuss · 🔒 Plain unmarked packaging · Discreet billing as "SX Trading" · In stock · Ships in 24h · 3–7 day delivery · New customers: WELCOME10 for 10% off · Free discreet worldwide shipping on every doll · 14-day returns on unused dolls · No fuss · 🔒 Plain unmarked packaging · Discreet billing as "SX Trading" · In stock · Ships in 24h · 3–7 day delivery · New customers: WELCOME10 for 10% off
0
Get in Touch

We're here
for you.

Questions about a doll, customisation, or your order — our team responds with care, speed, and complete discretion.

Live chat available now Avg. reply < 2 hrs 100% confidential
SoulxDoll products
How to Reach Us
Choose your channel
Live Chat
Chat with a real human on our website. No bots — just friendly, knowledgeable support.
ONLINE NOW
Start chat
Email Support
Send us a message anytime. We respond within 2 hours during business hours, 24h otherwise.
2 HR REPLY
Send email
Phone
Prefer to speak with someone? Call us Mon–Fri, 9am–6pm GMT. All calls are private.
+44 20 7946 1234
Order Tracking
Track your discreet shipment in real time. Enter your order number for instant updates.
Track order

Send Us a Message

Fill in the form and we'll get back to you within 2 hours. All correspondence is 100% confidential.

Contact Information

Email
hello@soulxdoll.com
For all general enquiries
Phone
+44 20 7946 1234
Mon–Fri, 9am–6pm GMT
Head Office
12 Carnaby Street
London W1F 9PW

Response Times

Live Chat < 5 min
Email (business hrs) < 2 hrs
Email (after hours) < 24 hrs
Phone Mon–Fri 9–6
Returns processing 3–5 days
Visit Us
Our London Office
Office & Showroom

Come say hello in person

Our Carnaby Street office is open for private appointments. See our doll range in a comfortable, judgement-free environment.

Address
12 Carnaby Street, London W1F 9PW
Studio Hours
By appointment only — Mon–Sat
Nearest Tube
Oxford Circus (2 min walk)
Get Directions →