Free express shipping on orders over $99 · New arrivals — the Aura Sonic Pro collection is here · 100% discreet packaging & billing worldwide · 50,000+ verified 5-star reviews · Free express shipping on orders over $99 · New arrivals — the Aura Sonic Pro collection is here · 100% discreet packaging & billing worldwide · 50,000+ verified 5-star reviews
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Contact Information

Email
jingrunacrylic@gmail.com
For all general enquiries
Phone
+1 (888) 599-LUXE
Mon–Fri, 9am–6pm GMT
Head Office
12 Carnaby Street
London, W1F 9PW, UK

Response Times

Live Chat < 5 min
Email (business hrs) < 2 hrs
Email (after hours) < 24 hrs
Phone Mon–Fri 9–6
Returns processing 3–5 days
Visit Us
Our London Studio
Studio & Showroom

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Our Carnaby Street studio is open for private appointments. Experience our full product range in a comfortable, judgement-free environment.

Address
12 Carnaby Street, London, W1F 9PW, UK
Studio Hours
By appointment only — Mon–Sat
Nearest Tube
Oxford Circus (2 min walk)
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