All LUXE orders are shipped in plain, unmarked brown or white boxes with no branding or product description on the outside. The sender name on the label reads "LX Tech Corp" — not LUXE. Your bank statement will also show "LX Tech Corp" so there's nothing to raise any eyebrows.

We ship to 120+ countries via DHL Express. Standard delivery takes 3–5 business days internationally. UK orders typically arrive in 1–2 business days. Free express shipping is available on all orders over $99. You'll receive a tracking link the moment your order ships.

We offer a 60-day return policy on all unopened products in their original packaging. For hygiene reasons, we cannot accept returns on opened intimate products. However, if your product is faulty or damaged on arrival, we'll replace it immediately — just send us a photo within 14 days of receipt.

Every LUXE product uses FDA-approved, platinum-cured silicone — the same medical-grade material used in surgical implants. It's completely non-porous, hypoallergenic, phthalate-free, and latex-free. All products are independently lab tested before launch and carry CE and RoHS certifications.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and (in select markets) Bitcoin. All payments are processed via SSL-encrypted checkout. Your card details are never stored on our servers.

First, ensure the magnetic charger is correctly aligned — it should click into place. Try a different USB power source (laptop, wall adapter). If the issue persists after 30 minutes, contact us with your order number and we'll arrange a free replacement under our 12-month warranty. No need to return the faulty unit.

Clean before and after each use with our LUXE Toy Cleaner spray, or with mild unscented soap and warm water. For waterproof products, you can fully submerge them. Air-dry completely and store in the included satin pouch — never store products touching each other directly.

Yes — free express DHL shipping on all orders over $99. No code needed, applied automatically at checkout. Orders under $99 ship at a flat rate based on destination, calculated transparently before payment.

"LX Tech Corp" — never LUXE or any product description. This applies to all payment methods including credit/debit cards, PayPal, and Apple/Google Pay. The descriptor is the same on physical and digital statements.

If your product arrives damaged or faulty, contact us within 14 days with a photo and we'll send a replacement immediately at no cost — no need to return the original. We also cover defects under our standard 12-month warranty.

Yes — once your order ships you'll receive a DHL tracking link by email. You can also track from your account page. Tracking updates appear within 4–6 hours of dispatch.

All checkout pages run on TLS 1.3 with end-to-end SSL encryption. Payment processing happens via Stripe and PayPal — both PCI-DSS Level 1 certified. Your card details never touch our servers.